
CUSTOMER INTERVIEW
Squeak – (Like tennis shoes on a clean floor)
Creak – (Like walking on an old wooden floor)
Rattle – (Like shaking a baby rattle)
Knock – (Like a knock on a door)
Tick – (Like a clock second hand)
action or road conditions.
Thump – (Heavy, muffled knock noise)
Buzz – (Like a bumblebee)
Buzz characteristics include high frequency rattle / firm contact.
DUPLICATE THE NOISE AND TEST DRIVE
1) Close a door.
2) Tap or push/pull around the area where the noise appears to be coming from.
3) Rev the engine.
4) Use a floor jack to recreate vehicle “twist”.
6) Raise the vehicle on a hoist and hit a tire with a rubber hammer.
CHECK RELATED SERVICE BULLETINS
If a TSB relates to the symptom, follow the procedure to repair the noise.
LOCATE THE NOISE AND IDENTIFY THE ROOT CAUSE
Looking for loose components and contact marks.
Refer to Inspection Procedure.
REPAIR THE CAUSE
If the cause is a loose component, tighten the component securely.
If the cause is insufficient clearance between components:
CAUTION:
NOTE:
Always check with the Parts Department for the latest parts information.
URETHANE PADS [1.5 mm (0.059 in) thick]
Insulates connectors, harness, etc.
76268-9E005: 100 × 135 mm (3.937 × 5.315 in)
76884-71L01: 60 × 85 mm (2.362 × 3.346 in)
76884-71L02: 15 × 25 mm (0.591 × 0.984 in)
INSULATOR (Foam blocks)
Insulates components from contact. Can be used to fill space behind a panel.
73982-9E000: 45 mm (1.772 in) thick, 50 × 50 mm (1.969 × 1.969 in)
73982-50Y00: 10 mm (0.394 in) thick, 50 × 50 mm (1.969 × 1.969 in)
INSULATOR (Light foam block)
80845-71L00: 30 mm (1.18 in) thick, 30 × 50 mm (1.181 × 1.969in)
FELT CLOTHTAPE
68370-4B000: 15 × 25 mm (0.591 × 0.984 in) pad
68239-13E00: 5 mm (0.197 in) wide tape roll
UHMW (TEFLON) TAPE
SILICONE GREASE
SILICONE SPRAY
Used when grease cannot be applied.
DUCT TAPE
Used to eliminate movement.
CONFIRM THE REPAIR
Inspection ProcedureRemoval and Installation
REMOVAL
Disconnect the 12V battery cable from the negative terminal.
Remove 12V sub battery (lithium ion battery). Refer to Removal and Installation.
Check that there is no voltage (Approx. 0 V) between power network separate relay terminal and ground and power network separate relay terminal and gr ...
Diagnostic Work Sheet
Description
INTERVIEW SHEET SAMPLE
Interview sheet Customer name MR/MS Registration number Initial year registration Vehicle type VIN Storage date Traction motor Mileage km ( Mile) Symptom □ Does not operate ( ) function □ Warning lamp for ( ) turns ON. □ Noise ...
RADIATOR : Inspection
Check radiator for mud or clogging. If necessary, clean radiator as per the following:
Be careful not to bend or damage radiator fins.
When radiator is cleaned without removal, remove all surrounding parts such as radiator cooling fan assembly and horns. Then tape harness and connectors to prevent w ...